Privacy Policy

Effective Date: May 19, 2026

1. Introduction

Welcome to DropMate. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

2. Data We Collect

  • Personal Info: Name, Email, Phone Number, Permanent Address, and City.
  • Identification: NIC (National Identity Card) numbers and photos for user verification.
  • Financial Data: Bank account details (for travelers) and transaction history.
  • Media: Photos of parcels uploaded for delivery requests.
  • Device Info: Device ID, IP address, and technical logs for app performance.

3. App Permissions

To provide our services, the DropMate app requires access to certain sensitive information on your device:

  • Camera & Micro-permissions:Used to take photos of parcels and identification documents for verification.
  • Photo Library / Storage:Used to allow you to upload existing photos of parcels from your gallery.
  • Notifications:Used to send real-time updates regarding your parcel status and delivery matches.

4. How We Use Your Data

We use the collected data for the following purposes:

  • To provide and manage the DropMate peer-to-peer delivery service.
  • To verify the identity of users and prevent fraud.
  • To facilitate communication between Customers and Travelers.
  • To process payments and payouts.
  • To send service notifications and updates.

5. Data Sharing

We do not sell your personal data. We only share information with:

  • Other Users:When you engage in a delivery, limited contact info is shared between the Customer and the Traveler to facilitate the completion of the service.
  • Service Providers:We use third-party payment gateways (such as PayHere) to process your transactions securely.
  • Legal Authorities:We may disclose information if required by law to comply with legal processes or to protect our rights.

6. Data Retention & Deletion

We retain your data as long as your account is active. You have the right to request deletion of your account and all associated data at any time.

To delete your account, visit our Deletion Page or email us at infodropmate@gmail.com.

7. Security

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Sensitive information like your NIC and payment details are stored securely following strict security protocols.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: infodropmate@gmail.com